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Last updated: August 11, 2025

Speaking Truth, Empowering Educators

Speaking Truth, Empowering Educators

Frequently Asked Questions

If you can’t find your answer here, reach out to us at info@canopylab.com.

General

What is StudentLAB?

Who is StudentLAB for?

Do I need to be a tech expert?

Which languages and regions do you support?

Accounts & Access

How do I create an account?

Can I use single sign‑on (SSO)?

Can my school manage accounts?

Plans, Billing & Cancellations

Are courses really free?

How much are certificates?

Is this a subscription?

Will my certificate count for credit?

What’s your refund policy?

Using StudentLAB

Can I create and share my own resources?

Do you have AI features?

Which browsers and devices are supported?

Accessibility

Can I create and share my own resources?

What are the community guidelines?

Data Privacy & Security

What personal data do you collect?

Do you sell personal data?

How do I exercise my privacy rights or delete my account?

Where is my data stored?

Is my data encrypted?

Integrations & Support

What integrations are available?

How do I report a bug or security issue?

How can I export my data?

Do you offer training or enterprise onboarding?