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Blog
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Blog
Get started
Last updated: August 11, 2025
Speaking Truth, Empowering Educators
Speaking Truth, Empowering Educators
Frequently Asked Questions
If you can’t find your answer here, reach out to us at info@canopylab.com.
General
What is StudentLAB?
Who is StudentLAB for?
Do I need to be a tech expert?
Which languages and regions do you support?
What is StudentLAB?
Who is StudentLAB for?
Do I need to be a tech expert?
Which languages and regions do you support?
What is StudentLAB?
Who is StudentLAB for?
Do I need to be a tech expert?
Which languages and regions do you support?
Accounts & Access
How do I create an account?
How do I create an account?
How do I create an account?
Can I use single sign‑on (SSO)?
Can I use single sign‑on (SSO)?
Can I use single sign‑on (SSO)?
Can my school manage accounts?
Can my school manage accounts?
Can my school manage accounts?
Plans, Billing & Cancellations
Are courses really free?
Are courses really free?
Are courses really free?
How much are certificates?
How much are certificates?
How much are certificates?
Is this a subscription?
Is this a subscription?
Is this a subscription?
Will my certificate count for credit?
Will my certificate count for credit?
Will my certificate count for credit?
What’s your refund policy?
What’s your refund policy?
What’s your refund policy?
Using StudentLAB
Can I create and share my own resources?
Can I create and share my own resources?
Can I create and share my own resources?
Do you have AI features?
Do you have AI features?
Do you have AI features?
Which browsers and devices are supported?
Which browsers and devices are supported?
Which browsers and devices are supported?
Accessibility
Accessibility
Accessibility
Can I create and share my own resources?
Can I create and share my own resources?
Can I create and share my own resources?
What are the community guidelines?
What are the community guidelines?
What are the community guidelines?
Data Privacy & Security
What personal data do you collect?
What personal data do you collect?
What personal data do you collect?
Do you sell personal data?
Do you sell personal data?
Do you sell personal data?
How do I exercise my privacy rights or delete my account?
How do I exercise my privacy rights or delete my account?
How do I exercise my privacy rights or delete my account?
Where is my data stored?
Where is my data stored?
Where is my data stored?
Is my data encrypted?
Is my data encrypted?
Is my data encrypted?
Integrations & Support
What integrations are available?
What integrations are available?
What integrations are available?
How do I report a bug or security issue?
How do I report a bug or security issue?
How do I report a bug or security issue?
How can I export my data?
How can I export my data?
How can I export my data?
Do you offer training or enterprise onboarding?
Do you offer training or enterprise onboarding?
Do you offer training or enterprise onboarding?